Refund policy
Returns and Refunds Policy
1. Right of Withdrawal (14-Day Period)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items without providing a reason.
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Condition: Items must be in their original condition—unworn, unwashed, and with all original tags attached.
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Exceptions: Custom-made/personalized items or products that cannot be returned due to hygiene reasons (if applicable) are not eligible for return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
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Email us at [insert your support email address] with your order number and the reason for the return.
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We will confirm your request and provide instructions on where to ship the item.
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Customers are responsible for return shipping costs, unless the item received was faulty or sent in error.
3. Refunds
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Once we receive the returned item and verify it meets our return conditions, we will process your refund within 14 business days.
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Refunds will be issued using the same payment method used for the original purchase.
4. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery, including a photograph of the defect. We will provide a free replacement or a full refund, including any applicable shipping costs.